Contact Person : Nick Wu
Phone Number : 008615903698472
WhatsApp : +008615903698472
November 20, 2020
Under the epidemic situation, Wangu's overseas service line is constantly expanding
The global spread of COVID-19 in 2020 has had a serious impact on the economic development of all countries in the world. At present, although China's domestic epidemic has been effectively controlled, China's foreign trade business has been seriously affected. Since the outbreak of the epidemic in the beginning of the year, Zhengzhou WANGU Machinery Co., Ltd. provides various pre-sales and after-sales services for customers from all over the world to ensure the normal operation and maintenance of overseas customers.
Due to the continuous spread of COVID-19 worldwide, many overseas intention customers have to postpone or cancel the original inspection and purchase plan, and the company's foreign trade personnel adjust their strategies timely. The outbreak of the epidemic just broke out at the beginning of the year. Turkish customers under negotiation could not visit the factory as planned. The company's foreign trade personnel led customers to visit the design office, processing and production of the factory and the operation site of old customer equipment through the network video connection, which dispelled the customer's doubts and signed and paid smoothly. The equipment of the drum dryer project was shipped to Turkey in September. After the equipment arrived at the site, due to the epidemic situation, the company could not send technicians to the site to guide the installation. The company organized technicians to guide the installation online for customers through the form of remote meeting on the network, and provided technical support at any time.
During the epidemic period, the company's technical personnel actively solved the problems encountered by the old customers in the Philippines, Cambodia, India and other countries in the process of equipment operation through video connection, online diagnosis and other ways, and provided sufficient spare parts supply for customers in time to ensure the normal operation of customer production.
Under the epidemic situation, the flow of transnational personnel is blocked, but Wangu's overseas service line is constantly expanding!